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Delivery

Countries we deliver and delivery cost:

- Spain and Portugal: 2 €

- Europe:

Zone 1: Germany, France, Netherlands, Belgium, Luxembourg, Poland, Czech republic: 5,99 € 

Zone 2: UK, Italy, Austria, Denmark, Slovenia, Slovakia, Hungary, Ireland: 7,50 €

Zone 3: Switzerland, Estonia, Greece, Latvia, Norway, Sweden, Finland, Lithuania, Rumania, Bulgary: 17,99 € 

Delivery time:

Spain and Portugal:

Península, Portugal e Baleares: 1-2 working days

Canarias, Ceuta y Melilla: 3-4 working days

Zone 1:  3-4 working days

Zone 2:  3-5 working days

Zone 3:  4-8 working days

Returns & refunds

A- Should you receive damaged, defective, or the wrong item(s):

Simply return the item within 14 days. Botanyland will refund the total amount of your order, delivery cost included. Also we will pay for return shipping cost.

How o proceed:

1- Send us an e-mail to: web@botanyland.com

Please write your name, telephone number, order number and your reason to return the item.

2- We will send you then by e-mail a shipping label that you must print and put outside the package

Then we will set up a day and hour and a DHL carrier will pick up your package at that moment. You don't have to pay any cost for return shipping. This is valid for all Zones of delivery (Zone 1,2,3, Spain and Portugal)

Important:

You must return the item in the original packaged you received it or in a similar one, securely packed. Items which are defective or damaged by transport may be returned at any time. Items that are not in original conditions will not be accepted

3- -Once we will receive the package and check if the item is in its original conditions, we will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete.

B- You are not entirely satisfied with your purchase:

Simply return the item within 14 days. Refunds will be issued in the same method of payment as the original payment. Botanyland will refund the amount of your order, but not the delivery cost of it. Also we will pay for return shipping cost if your country belongs to Zone 1 (France, Netherlands, Belgium, Luxembourg) , Zone 2 (UK, Germany, Italy, Austria) or Portugal.
For Zone 3, return shipping costs are in charge of the customer.

How o proceed:

1- Send us an e-mail to: web@botanyland.com

Please write your name, telephone number, order number and your reason to return the item.

2- We will send you then by e-mail a shipping label that you must print and put outside the package

Countries in Zone 1, 2, Spain and Portugal: We will set up a day and hour and a DHL carrier will pick up your package at that moment. You don't have to pay to the carrier any cost for return shipping. This cost is in charge of Botanyland.

Countries in zone 3: Return shipping costs are in charge of the customer. You may choose your own carrier to return the package.

Important:

You must return the item in the original packaged you received it or in a similar one, securely packed. Items which are defective or damaged by transport may be returned at any time. Items that are not in original conditions will not be accepted

3-Once we will receive the package and check if the item is in its original conditions, we will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete.


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